Free EU, US, CA delivery for orders over 200€.

TERMS AND CONDITIONS

Last updated: 28-02-2021

Company information.

InnesBags is a family-run workshop in Bratislava, Slovakia, run by Inna Patiutko and Serhii Kutsenko.

Inna Patiutko – InnesBags
Staré Grunty 26G, Bratislava,841 04, SK
e-mail: [email protected]
Phone: +421 949146511
Identification number (IČO): 51907348
Business Register record: No. 5160/B
in District Court Bratislava I

Serhii Kutsenko – InnesBags
Polianky 5, Bratislava, 84101 SK
e-mail: [email protected]
Phone: +421 944521712
Identification number (IČO): 50735233
Business Register record: No. 4228/B
in District Court Bratislava I

Product specifications.

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

We reserve the right to alter specifications to those stated on the website, including: slight differences in colour and shade of canvas and leather, lining fabric colour, changing the design of buckles and zipper’s sliders.

Payments.

Payment processing.

InnesBags uses third-party tools for its payment processing and is not connected with any of the provided payment information – such as the credit card – in any way.
Any declined payment costs shall be borne by the User.

Accepted payment methods.

Order processing.

Processing time.

The time we need to prepare an order for dispatch varies. For details, see individual items.

On average, we ship the order on the third day. But sometimes we are overloaded with work and the production time may increase.

Delivery time.

Delivery time depends on the country of the recipient and the quality of domestic postal service. Therefore, we suggest you use the express delivery service.

If you need to receive our products before a certain date, please contact us before placing an order.

Estimated delivery times.

Standard shipping.

Canada: 10-15 business days
United States: 10-15 business days
EU: 4-10 business days
Europe non-EU: 15-20 business days
Rest of the world: 15-20 business days

DHL Express.

USA / Canada: 2-4 days
EU – 1 day.
Europe non-EU: 5-7 days.
Rest of the world: 5-7 days

International shipping.

All international orders will require a signature on receipt. Please choose a delivery address during checkout where there is a good chance of you accepting the delivery.

Customs and import taxes.

All orders shipped outside of the EU may be liable for customs charges, and these tend to vary between different countries.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Cancellation, returns and refund.

Cancellations of order.

The order can be cancelled within 24 hours of being placed, on the condition that the order has not been dispatched.
If for any reason we are unable to fulfill your order, a full refund will be given.

Withdrawal of order.

You may cancel and return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.

Items that can't be returned.

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

Returns.

If you would like to exchange an item or return an item for a refund, please send us an email within 14 days of receipt of your purchase and we will provide you with our returns address. Then post us your returned item(s) complete with original packaging (if possible) and a note of your name and address details. To ensure we receive your bag, it is advised to send by a signed for service. Once your return arrives, we can then inspect your bag and issue a refund.

Buyers are responsible for return postage costs. If the item is not returned in its original unused condition, the buyer is responsible for any loss in value.

International returns.

Please mark your package as RETURNED GOODS. This must be clearly written on your country specific customs information document on the outside of the packaging or on the package itself. If not written, there is a chance that your return will be refused on entry to customs and sent back to you.

Alternative dispute resolution (adr) for EU residents.

The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools.
If you are in the EU, Norway, Iceland or Liechtenstein you can use it to find the best solution for your consumer problem, to discuss a solution directly with a trader concerning your problem or to agree on a dispute resolution body to handle your case.
The ODR platform is not connected to any trader. You can use the ODR platform in all EU languages, Icelandic and Norwegian.

Online Dispute Resolution platform: ec.europa.eu/consumers/odr

LIFETIME GUARANTEE

All our products made after 2017 come with a lifetime warranty.

If any of our products ever fail, under normal use circumstances, as a result of defects in materials or making, we’ll repair or replace them free of charge and pay for the return shipment back to you.

If the item has been damaged due to extreme use, we will repair it for a reasonable price (usually the cost of materials and shipping).