Terms & Conditions

TERMS AND CONDITIONS

Last updated: 26-04-2020

Definitions

In these conditions the following terms shall have the following meaning: “The Company” means InnesBags. “Customer” means the customer of the company. “Contract” means any contract for the sale of goods by The Company to the Customer.

Payments

Payment processing

InnesBags uses third-party tools for its payment processing and is not connected with any of the provided payment information – such as the credit card – in any way.

Any declined payment costs shall be borne by the User.

Accepted payment methods

American Express
MasterCard
Visa
PayPal
Apple Pay
Bank transfer (Eurozone only)

Production

Processing time

The time we need to prepare an order for dispatch varies. For details, see individual items. In average, we ship the order on the third day. But sometimes we are overloaded with work and the production time may increase.

Product Specifications

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours.

We reserve the right to alter specifications to those stated on the website, including:

slight differences in colour and shade of canvas and leather
lining fabric colour
changing the design of buckles and zipper’s sliders

Delivery

Delivery Time

Delivery time depends on the country of the recipient and the quality of domestic postal service.
Therefore, we suggest you use the express delivery service for only a few dollars/euros more.
Shipping time via DHL Express: USA / Canada – 2-4 days, EU – 1 day.
If you need to receive our products before a certain date, please contact us before placing an order.

Estimated delivery times

Canada: 2-14 business days
United States: 2-14 business days
EU: 1-6 business days
Europe non-EU: 2-10 business days
Australia, New Zealand and Oceania: 3-14 business days
Asia Pacific: 3-14 business days

International shipping

All international orders will require a signature on receipt. Please choose a delivery address during checkout where there is a good chance of you accepting the delivery.

Customs and import taxes

All orders shipped outside of the EU may be liable for customs charges, and these tend to vary between different countries.

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns and Refund

Withdrawal of Order

You may cancel and return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded.

Cancellations of order

The order can be cancelled within 24 hours after placement.

Returns

If you would like to exchange an item or return an item for a refund, please send us an email within 14 days of receipt of your purchase and we will provide you with our returns address. Then post us your returned item(s) complete with original packaging (if possible) and a note of your name and address details. To ensure we receive your bag, it is advised to send by a signed for service. Once your return arrives, we can then inspect your bag and issue a refund.
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:

personalised orders
custom orders
items with customization, except mandatory options (marked with an asterisk)
digital downloads

International returns / exchanges

Please mark your package as RETURNED GOODS. This must be clearly written on your country specific customs information document on the outside of the packaging or on the package itself. If not written, there is a chance that your return will be refused on entry to customs and sent back to you.

ALTERNATIVE DISPUTE RESOLUTION (ADR) FOR EU RESIDENTS

About the ODR platform

The European Online Dispute Resolution (ODR) platform is provided by the European Commission to make online shopping safer and fairer through access to quality dispute resolution tools.
If you are in the EU, Norway, Iceland or Liechtenstein you can use it to find the best solution for your consumer problem, to discuss a solution directly with a trader concerning your problem or to agree on a dispute resolution body to handle your case.
The ODR platform is not connected to any trader. You can use the ODR platform in all EU languages, Icelandic and Norwegian.

Online Dispute Resolution platform: ec.europa.eu/consumers/odr

GUARANTEE

In short:

Up to two years: repair or replacement at our expense.
Up to three years: we will send you spare parts. You pay only shipping.
Until the end of life: we will send you spare parts. You pay the self-cost of parts and shipping
Although we repaired them only 5 times in 8 years our backpacks are designed to be easy to fix.

The User who buys as a consumer has the right to a guarantee of conformity for purchased products and services, within 24 months of the purchase, on condition that notice is given to the Company of the defects found, within 2 months of their discovery.
To exercise the right of guarantee, the User is obliged to contact the Company and provide an accurate description of the defect.
If the product does not conform to the description, the User has the right to a repair or replacement of the product.
The User also has a right to request a fair price reduction or the termination of the contract, in the following cases:
If repair and replacement are impossible or prohibitively expensive;
If the Owner has not taken steps to repair or replace the goods within a reasonable period, not less than 15 days;
Whenever a previously carried out replacement or repair has caused significant inconvenience to the User.
The User is obliged to return the defective products.